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Director, Revenue Operations


About Us

Join an established, scaling and award-winning team at Trulioo (Truly-you)! Recognized as a “CNBC Disruptor 50 Company”, “Technology Pioneers” by the World Economic Forum, “Emerging Company of the Year” by the BC Tech Association, and KNOW Identity’s “Industry Leader of the Year!”

We are a Silicon Valley-funded tech company solving the problems of trust and safety online. To realize that goal we’ve built the world’s leading identity verification platform, enabling instant verification of 5 billion people and 330 million businesses in more than 100 countries through a single API. Hundreds of businesses worldwide depend on Trulioo GlobalGateway to help streamline and scale their customer onboarding, fraud prevention, and compliance operations across the world. We are headquartered in Vancouver, Canada, have a satellite office in Dublin, Ireland, and are expanding our US teams in both San Diego and Austin. Our competitive advantage is, and always will be, our people.

Position Summary:

Reporting to the Chief Revenue Officer, the Director of Revenue Operations is responsible for accelerating our Sales team with the tools, data, skills and processes they need to be successful. Working closely with the broader sales leadership team and stakeholders from across the business, you will be responsible for business process transformation, systems design, and sales enablement for our revenue-generating teams. This is a unique opportunity to make an impact in a brand new role for a quickly growing sales organization.

Primary Duties and Responsibilities:

  • Managing, mentoring and developing Trulioo’s Revenue Operations team. The Revenue Operations team includes Sales Operations, Sales Enablement and Sales Engineers
  • Making recommendations on how to optimize our revenue performance while reducing our CAC through analyzing our data and best practices
  • Providing reports and dashboards that are critical to the management of the team
  • Building trust with stakeholders across the company
  • Managing a Revenue Operations roadmap to support quarterly objectives and the company annual strategic plan
  • Reviewing compensation plans to ensure they align with the team goals based on position type
  • Contributing to a data-driven culture by providing insights to support new initiatives and solve problems
  • Accelerating our performance and revenue growth by enabling our sales team to work more efficiently, provide forecasting and proactively making recommendations to amplify the success of the team  
  • Creating an education program for onboarding and continuous learning for the Sales team through supporting the Sales Enablement Manager
  • Using tools such as Confluence to build out a documentation hub for self serve knowledge access
  • Overseeing the Sales Engineers who support the Sales team on pre-sales, product knowledge and help our customers trial our products

Key/Technical Skills:

  • Substantial experience with SalesForce and other Sales and Business Intelligence tools
  • Proven ability of drivingand developing a successful Revenue Operations team
  • Strong and inspiring leader who can manage different operational areas on the Sales team
  • Lead or been responsible for training of sales teams in the areas of new hire onboarding, sales skills and product skills
  • Curious and passionate about building data-driven organizations
  • An analytical thinker and creative problem solver

Education and Experience:

  • 5+ years experience as a Revenue Operations leader, preferably in a high-growth technology or SaaS platform

Working at Trulioo

A great place to work! Trulioo offers a fast-paced, dynamic, inclusive work environment where all employees have an impact. You will be challenged to achieve, develop, and grow as part of a hyper-growth company.

Trulioo is proud to be an equal opportunity employer and our commitment to inclusion across race, gender, age, religion, identity and experience connects us with the customers and communities we serve, attracting top talent and passionate changemakers across the globe. At Trulioo, we truly believe “everyone is someone” and we invite you to join our mission and celebrate the positive change we are making in the world.

Trulioo offers competitive compensation and extended benefits package including dental, vacation and learning opportunities and programs. We value our employees and have created a flexible and friendly work environment where everyone can succeed and grow with the company! We are team-driven, collaborative, and accountable to one another.

Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted. You must be legally authorized to work in Canada or the United States of America. We collect your full name, email address, phone number, and home address for the purpose of reviewing your application and establishing a possible employment relationship with you.


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